PRODUCT CHARACTERISTICS GAG products are handmade so they can present unique details in the raw material and minimal variations in terms of color tone and design.
PRODUCT AVAILABILITY Products for sale on the www.gagbag.mx website, are available as long as the product has the option to purchase. If there is any change in the availability of the product after the customer makes a purchase, a refund will be made for the total amount within a maximum period of 30 calendar days.
PRICES The prices include VAT. GAG reserves the right to change prices at any time, without the obligation of giving notice to client.
ACCEPTANCE OF ORDER GAG reserves the right to accept or decline a purchase order even after receiving a purchase order from the customer. If an order is declined after payment, GAG will make a refund for the total amount of the purchase.
PAYMENT METHODS The www.gagbag.mx website accepts the following forms of payment: american express®, mastercard®, visa®, discover® or through paypal®.
ORDER CANCELLATION If the client wishes to modify or cancel an order, it is possible within the first 24 hours by contacting [*].
PRODUCT RECEIPT If the customer receives the products purchased on the www.gagbag.mx website in poor condition, the customer can make a claim to GAG by contacting [*] within 48 hours after receiving the product. In order to make this claim, the customer has to send detailed information about the conditions in which the product was received and the conditions of the packaging in which it was received. GAG will do an investigation through the logistics provider and based on this research will determine the course of action with the client.
METHODS OF SHIPPING AND RATES GAG uses an external service for all shipments. Shipping rate will be calculated before making the final payment of your purchase.
DELIVERY PERIODS GAG requires between [1 and 2 working days] to process an order. Most products will be ready to be shipped after the order is processed.
RETURNS & EXCHANGES GAG accepts changes and returns within 30 calendar days following the date of purchase, provided that the products are in the same condition as they were delivered along with the original packaging and certificate.
LEATHER CARE Our leather has stain resistant finish, however the animal leather is permeable and can stain. In case the stain is water based, do not apply heat, let it dry at room temperature, and if it persists; it is advisable to wipe the surface with a wet cloth so that when it dries it is remains uniform. When your GAG is not in use, we recommend storing it in a dry place, free of moisture and not exposed to sunlight as this could wear out the color. For more protection, we recommend waterproof products spray or creams that repel liquids. As our manufacturing is a handmade process, it is likely that with rough usage some details may arise.
GUARANTEE GAG products have a 30-day warranty that covers manufacturing or functional defects. Shipping is paid by the customer. Wear by normal use is not covered. In any case, GAG reserves the right to decide when the guarantee is applicable.
APPLICABLE LAWS This site is governed by the laws applicable to electronic commerce of the United Mexican States.